Safety and Saving Energy at home

Keeping Your Home Safe and Energy Efficient

Your safety, comfort, and wellbeing are important to us. As a tenant, there are simple steps you can take to help keep your home safe, reduce energy costs, and prevent common issues such as damp and mould. This guide provides practical advice on maintaining a safe and energy-efficient home throughout your tenancy.

Damp and Mould Prevention

Damp and mould can affect both the condition of your home and your health. If you notice damp, mould, water staining, leaks or repeated condensation, please report it to Theori as soon as possible. We will not assume it is your fault. We will review the issue, consider the property condition and agree what action is needed.

Help prevent damp and mould by:

Opening windows regularly to improve ventilation.
Using extractor fans when cooking or showering.
Keeping internal doors closed when generating steam.
Wiping away condensation from windows and surfaces.
Avoiding drying clothes indoors where possible.
Maintaining a consistent level of heating during colder months.

If you notice signs of damp, mould, water ingress, or excessive condensation, please report the issue as soon as possible so that it can be investigated and addressed promptly.

Gas Safety

Gas appliances should only be installed, serviced, and repaired by qualified professionals. As a tenant, it is important to remain aware of potential gas safety risks and know what action to take if you suspect a problem.

Warning signs may include:

If you smell gas:

Open doors and windows to ventilate the property.
Do not use electrical switches or naked flames.
Turn off the gas supply if it is safe to do so.
Leave the property if necessary.
Contact the National Gas Emergency Service immediately on 0800 111 999.

Never attempt to repair or tamper with gas appliances yourself.

Carbon monoxide warning signs

Possible symptoms:

Headaches, dizziness, nausea, breathlessness, collapse or flu-like symptoms that improve when you leave the property.

Possible appliance warning signs:

Lazy yellow flames, pilot lights going out, staining around appliances or excessive condensation in the room.

Fire Safety

A few simple precautions can significantly reduce the risk of fire in your home.

To help keep yourself and your household safe:

Test smoke alarms regularly.
Never leave cooking unattended.
Keep escape routes clear.
Avoid overloading electrical sockets.
Extinguish candles properly and never leave them unattended.
Store flammable materials safely.
Ensure everyone in the household knows how to exit the property in an emergency.

If a smoke alarm or fire safety device is not working correctly, please report it immediately.

Electrical Safety

Electrical safety is essential in every home. Faulty appliances, damaged cables, and overloaded sockets can increase the risk of fire and electric shock.

Help maintain electrical safety by:

Checking plugs and cables for damage.
Avoiding the use of damaged electrical equipment.
Not overloading extension leads or power sockets.
Keeping electrical items away from water.
Switching off appliances when they are not in use.
Reporting any electrical faults promptly.

If you experience power failures, sparking sockets, burning smells, or exposed wiring, contact us immediately and avoid using the affected equipment.

Home energy help

LEAP (Local Energy Advice Partnership) help people with energy and appliance support. Check if you are eligible.

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Compare energy suppliers

Compare the best gas and electricity deals from the UKs most trusted suppliers. Some tariffs can be lower than the energy price cap.

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What is the energy price cap?

The UK energy price cap is a limit set by the energy regulator on the maximum amount suppliers can charge for each unit of gas and electricity and daily standing charges for households on standard variable tariffs. It is reviewed regularly to reflect changes in wholesale energy costs. The price cap is not a limit on your total energy bill—how much you pay will still depend on how much energy you use. By using energy efficiently and reducing unnecessary consumption, you can help keep your energy bills as low as possible.

Saving Energy at Home

Improving energy efficiency can help reduce household bills while making your home more comfortable throughout the year.

Simple ways to save energy include:

Run washing machine and dishwasher with a full load and at a low temperature if possible
Turning off lights when leaving a room
Using energy-efficient LED bulbs
Keeping doors and windows closed when heating is on
Turning your thermostat down by 1 degree can save up to £75 per year
Don't leave electrical items on standby. Switch off at the wall
Only boil the water you need in a kettle
Use a water efficient shower head to reduce the amount of hot water you use
Spending one minute less in the shower can save you up to £90 per year
Don't leave the tap running when brushing teeth or shaving
Ensure you unplug electrical devices once they are charged